FAQ & Help


Hotel Reservation FAQs

 

Are all hotel prices inclusive of all taxes and service charges?

A: Most hotel prices displayed on our site are nett. They are inclusive of all taxes and applicable service charges. However, some hotels, especially where payment is settled directly with the hotel, taxes and service charge may not be included. This is clearly indicated in the remark under price table.

Can I book/ pay directly to the hotel?

A: No. The rates displayed on ForbesBooking.com are available only through this service. Hotel walk-in rates are up to 75% more expensive. Our online agents are able to assist you with alternative hotels in case of non-availability and with other travel requirements which individual hotels cannot. All reservations on ForbesBooking.com must be paid for in advance upon receiving confirmations from us. This is the only way to guarantee occupancy to the hotels and keep our prices low.

What is meant by ‘On Request/ Confirmation by email?

A: Some Hotels Inventory goes fast, Before proceeding with your reservation, we must check availability at some hotels by phone or fax first. Such hotels will be confirmed by email to you within 1 business day.

What does it  mean by 'Instant Confirmation'?

A: Instant confirmation means that the indicated rooms are readily available and your reservation can be confirmed once you complete the payment.

Do I get hotel voucher and receipt upon completion of payment?

A: For Instant Confirmation, you can print your voucher and receipt immediately upon completion of payment. For On Request hotels, your voucher and receipt will be emailed to you upon confirmation. If your accommodation is booked by paying a deposit, your voucher will be issued only after completion of full balance payment. If you would like a voucher at the time of confirmation please select the full payment option on Secure Payment Step.

How long will it take to confirm ‘On Request’ room(s)?

A: Most bookings are confirmed within 1 business day. In some cases owing to holiday at the hotel location or technical problems, it could take up to 2 business days.

Are Airport Transfers included in the hotel price?

A: As a general rule, most hotel prices provided on our site do not include airport transfers. If they are included there will be a special remark under hotel price table.

Do you need my credit card details at the time I make a reservation?

A: Yes Absolutely. However, only for Instant Confirmation your card will be charged at the time of reservation. For On Request hotels, your card will be charged only if and after booking is confirmed.

What is the difference between Deposit and Full Payment options?

A: If you book your accommodation well in advance of 45 days, ForbesBooking.com allows you to get a confirmation by paying 1 Night deposit for every 7 nights you book. Time of issuing the voucher(s) depends on whether you choose to pay a deposit or full payment. If you choose to pay Deposit, you must wait until the balance payment is charged to receive voucher. If you choose Full Payment, you will receive a voucher immediately upon confirmation (by email for On Request hotels).

I don’t have a printer right now, how can I print my Voucher and Receipt later?

A: Email containing links to hotel voucher and payment receipt is dispatched to you once the booking is confirmed. You can access them at any later date. If you do not receive the email, you can login at My Booking on Top Right section of website to access them any time.

 What is your cancellation/ refund policy?

A: Cancellation/ Refund Policy

Cancellation:

•             Customer must notify ForbesBooking.com if you plan on cancelling your booking before check in date 7 -10 days (or more).

•             Please ensure to check the booking conditions prior to make your reservation on the Hotel page because the policy varies depending on the property and seasons.

•             Customers have to check the cancellation policy carefully because the policy varies depending on the property.

•             Cancellation request submitted before the cancellation due date, there is a 10 % administration and banking charge.

•             Any cancellation submitted after the cancellation due date, ONE night will be charged. The additional 10 % of administration and banking fee will be charged.

No Show and Shortening Stay:

•             In case of No show or shortening stay, non refund will be made .

(Considered as cancellation without the required advance notice)

Return Policy

Upon your request of cancellation, ForbesBooking.com will contact your bank immediately to handle the crediting process. The refund will be made through the credit card you use to purchase, however it could take around 30-45 business days for the actual crediting to take place depending on the bank’s practice.

Date      Condition

+15 days prior to check-in|10% of total room price will apply for handling and banking fees.

15 days (or less) prior to check-in|One night penalty plus handling fee (10%) will be charged.

7 days (or less) prior to check-in                | Two night penalty plus handling fee (10%) will be charged.

 

 Who owns and operates ForbesBooking.com?

A: Forbesbooking.com (Platinum Point LLC) owns and operates Forbesbooking.com online hotel booking services, the world leader in hotel booking services

Our Office:

Cerritos: 13437 Naoma Ln,Cerritos,CA 90703

San Pedro: 222 W 6 th Street, STE 400 , San Pedro,CA 90731

Tel: 866-208-3773

E: Info@forbesbooking.com

 

What is the normal hotel policy regarding children?

A: Most hotels allow up to 1 child under age 12 to share the same room with existing facilities at no additional cost. If an extra bed is required, price for a Triple room will have to be paid. Some hotels allow 2 children to share the room with their parents with extra charge. In such case you will be advised prior to confirmation.

I work for Airline/travel industry, do I get additional discount?

A: Generally, we do not get any special rates from hotels for Airline or travel industry professionals. Hotels should be contacted directly for such cases.

Can I use my reward points from Accor, Mariott, Starwood, Hilton etc.on your site?

A: No. Only reservations made directly with the participated hotels can use reward points.

My credit card number is correct, but it is not accepted/ I am getting an error while making a payment. Why?

A: There are a few possibilities:

- Make sure you are not using a proxy internet connection. A direct connection to internet is required for security purpose

- Our Payment Gateway opens in a new Windows. Make sure that pop up blocking software/features are turned off

- Make sure the input details are correct

- Make sure the card expiration date do not precede the reservation date.

- Make sure you have not reached your credit limit

- If you get an error apart from the reasons above, please contact your Online Agent

Why is the price different to when I last checked?

A: This normally depends on market conditions and currency fluctuations. During peak tourist season, convention, fairs etc. the prices are likely to change. Slight variation on periodical basis is more likely to reflect fluctuation in currency exchange rates.However, once booked the price for a hotel is fixed as that at the time of reservation.

Are special requests guaranteed?

A: As indicated this will depend on each individual hotel's availability. We will certainly pass your special request on to the hotel.